FAQs
FAQ
Track Order
How can I check the status of my order?
Once your order has shipped, you’ll receive a confirmation email with your tracking information and a link to follow your delivery.
You can also view your order status and tracking details anytime by logging into your Odeza account portal.
If you can’t find your tracking information or need help locating your order, contact us at support@odezalifescience.com and our team will be happy to help.
What should I do if my tracking hasn’t updated?
Tracking information can occasionally take up to 24 to 48 hours to update after your order has shipped. Carrier scans may also be delayed while your package is in transit.
If your tracking hasn’t updated for several days or you’re concerned about your delivery, contact us at support@odezalifescience.com with your order number and we’ll look into it for you.
Orders & Shipping
When will my order be processed?
Orders are processed within 1 to 3 business days, excluding weekends and holidays. Orders placed after 2 PM EST may be processed the following business day.
Can I modify or cancel my order after placing it?
If your order has not yet been processed, please contact us as soon as possible at support@odezalifescience.com and we may be able to cancel it for you.
Once an order has been processed and shipped, it can no longer be cancelled. You will need to wait until your order arrives and then request a return if eligible.
Returns must be requested within 10 days of the shipping date. Products must be unopened or, if opened, less than 85% consumed. Approved opened product returns can be issued as store credit, or refunded to the original payment method with a 15% restocking fee. Return shipping costs are the responsibility of the customer.
How long does shipping usually take?
Within Canada, we offer:
Standard Shipping: 3 to 7 business days
Expedited Shipping: 2 to 3 business days
Free standard shipping is available on Canadian orders over $150.
Once your order has shipped, you will receive an email with your tracking information. Please allow up to 24 hours for tracking updates to appear.
Please note that shipping times are separate from processing times and carrier delays may occasionally occur. International shipping may also be available upon request please email us at support@odezalifescience.com.
My order is missing an item or arrived damaged. What should I do?
We’re here to help! If an item is missing from your order, your package arrives damaged, or there is another issue with your delivery, please contact us at support@odezalifescience.com within 7 days.
Include your order number, a brief description of the issue, and photos of the product, lot code and packaging if your order arrived damaged. This helps our team review the issue quickly and determine the best resolution.
Please keep the original product and packaging until our team has responded to your request. We’ll work with you to get the issue resolved as quickly as possible.
LifeCore Rewards
How do I sign up for LifeCore Rewards?
Joining is free and easy. Simply create an Odeza LifeScience account and you’ll automatically become a LifeCore Rewards member and start earning points. You can also click on the 'Rewards' icon to prompt you to join the LifeCore Program.
What are the benefits of joining LifeCore Rewards?
LifeCore members earn points when they shop and can redeem them for rewards such as discounts, free shipping, exclusive merchandise, gifts, and other member perks. The more you earn, the more benefits you can unlock. Earn x2 points on our event days and free goodies!
How do I earn points?
You can earn points by shopping with us, creating an account, celebrating your birthday, following us on Instagram, leaving product reviews, and participating in select promotions. You may also have opportunities to earn bonus points throughout the year.
How do I redeem my points?
Your available rewards can be viewed and redeemed through your account dashboard or during checkout. Simply choose an available reward and apply it to your order.
Are there different LifeCore membership levels?
Yes. LifeCore Rewards includes Member, Elite, and Infinity tiers. As you earn more points, you can move into higher tiers and unlock additional benefits such as increased points on purchases, exclusive savings, early access, complimentary shipping, and VIP perks.
Can I use a reward with another promotion?
LifeCore Rewards are not combinable with storewide discounts, promotional offers, or other discount codes. Only one reward or promotion may be applied per order.
I think I’m missing points. What should I do?
If points from an eligible purchase or activity are missing from your account, please allow up to 24 hours for them to appear. If they still haven’t been added, contact us at support@odezalifescience.com and our team will be happy to look into it.
Returns & Refunds
What is your return policy?
We want you to feel confident in your purchase. Eligible products may be returned within 8 days of the shipping date.
Unopened products may be returned in their original condition. Opened products may also be eligible for return provided at least 85% of the product remains.
Customers are responsible for return shipping costs. All returns must be approved by our team before being sent back to us.
To request a return, contact support@odezalifescience.com with your order number and reason for the return. Our team will provide you with the next steps.
What is your refund policy?
Once your return has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued back to the original payment method used to place your order. Refunds cannot be issued to an alternative card or payment method.
A 15% restocking fee may apply to opened products.
Please allow up to 2 weeks after we receive your return for your refund to be reviewed and processed. Your financial institution may require additional time for the funds to appear in your account.
Original shipping charges and return shipping costs are non refundable.
Account Info
Do I need an account to place an order?
No. You can place an order as a guest without creating an account.
Creating an Odeza account does make it easier to view your order history, track current orders, manage your information, and access your LifeCore Rewards.
How do I update my account details?
Log in to your Odeza account and visit your account portal to review or update your personal information.
If you are unable to make a change or need help updating your account, contact us at support@odezalifescience.com and our team will be happy to assist.
Product Questions
Do your products contain sugar, fillers, or artificial sweeteners?
Our products are thoughtfully formulated with quality ingredients and without unnecessary fillers. Ingredients vary by product, so we always recommend reviewing the ingredient and supplement information provided on each individual product page.
What do you use to sweeten your products?
Our products are sweetened with Stevia Leaf Extract or Monk Fruit Extract, depending on the product. We choose these naturally derived sweeteners to create a pleasant taste without the use of artificial sweeteners.
Do I need to refrigerate your products?
No. Our products are shelf stable and do not require refrigeration.
Our single serve formats are also designed to be convenient at home or on the go. For our liquid products, you can also try them chilled if you prefer the taste cold.
Can I take multiple products together?
Many of our products can be incorporated into the same daily wellness routine. However, everyone’s needs are different. If you take medication, have an existing health condition, are pregnant or nursing, or are unsure which products are right for you, we recommend speaking with your healthcare provider.
When will I see results?
Everyone is different, and the experience can vary depending on the product, your individual needs, and how consistently it is taken. Supplements are designed to support your wellness over time, so we recommend following the directions provided for your specific product and incorporating it consistently into your routine.
Are your products made in Canada?
Yes. Aurora Nutrascience products are proudly manufactured in Canada in their own advanced manufacturing facility. The facility is Health Canada licensed, NSF/ANSI 455 2 GMP Certified, and FDA inspected and registered, with production taking place in controlled Class 7 production rooms.
Aurora operates as a vertically integrated manufacturer, with research and development, manufacturing, quality control, and microbial testing conducted in house. This allows for greater oversight and quality control throughout the entire process, from formulation through finished product.
Are your products third party tested and certified?
Yes. Quality and verification are a major part of how Aurora Nutrascience products are developed and manufactured. Liposomal formation and nutrient encapsulation have been independently tested and verified by the University of Toronto Faculty of Medicine.
Aurora products and manufacturing are also supported by recognized certifications and regulatory standards, including Health Canada licensing and NPNs, NSF certification, Non GMO Project Verification on applicable products, NSF/ANSI 455 2 GMP certification, and an FDA inspected and registered manufacturing facility.
Select products also carry NSF Content Certified and NSF Certified for Sport designations, providing additional independent verification of product quality, label accuracy, and standards for athletes.
Are your products safe for children?
Our products are formulated for their intended uses and age groups as indicated on each product label. Before giving any supplement to a child, we recommend reviewing the product directions and consulting a healthcare provider to determine whether it is appropriate for them.
Company Questions
Who is Odeza LifeScience?
Odeza LifeScience is a woman founded, family run Canadian wellness company and the exclusive Canadian distributor of Aurora Nutrascience. We are focused on making innovative, science driven wellness products more accessible to Canadians while providing trusted education, service, and support.
What is the relationship between Odeza LifeScience and Aurora Nutrascience?
Aurora Nutrascience is part of our family business. They are the manufacturers of all the products available on our website. Odeza LifeScience was created to bring Aurora Nutrascience products to the Canadian market and manage their distribution, retail partnerships, ecommerce, and customer experience across Canada.
Is Odeza LifeScience a Canadian company?
Yes. Odeza LifeScience is proudly Canadian owned and operated. Our Canadian operations are based in Ontario, and we serve customers and business partners across the country.
Does Odeza LifeScience manufacture the products?
No. Odeza LifeScience is the master Canadian distributor of Aurora Nutrascience. Aurora Nutrascience develops and manufactures the products in its own Canadian facility, while Odeza manages their distribution and presence within Canada.
Why does Odeza exclusively carry Aurora Nutrascience?
We choose to focus exclusively on Aurora Nutrascience because we know the people, science, manufacturing process, and standards behind the products firsthand. Being part of the same family business gives us a unique level of visibility into how the products are developed and made, allowing us to confidently stand behind what we offer.
What makes Odeza LifeScience different?
For us, wellness is personal. We are not a marketplace carrying hundreds of different brands. We have chosen to stand behind one product line that we genuinely believe in and know from the inside out. Our focus is on quality, transparency, education, and building long term trust with the people and businesses we serve.
Where can I purchase Aurora Nutrascience products in Canada?
Aurora Nutrascience products are available directly through Odeza LifeScience and through select authorized retailers, clinics, practitioners, gyms, and wellness partners across Canada.
You can now find a selection of products in Natures Source and Signatures across the GTA and Hedley's Health Hut in Manitoba.
How can I contact Odeza LifeScience?
For questions about products, orders, partnerships, or anything else, contact our team at support@odezalifescience.com. For collaborations, sponsorships or influencer opportunities please contact us at marketing@odezalifescience.com. You can also DM us directly on Instagram @auroranutrasciencecanada. We aim to respond within 1 to 2 business days.
Liposome Questions
What are liposomal supplements?
Liposomal supplements use an advanced delivery system that surrounds nutrients within tiny phospholipid structures called liposomes. This helps protect the nutrients during digestion and supports improved delivery and bioavailability, helping your body get more from each serving.
Why choose liposomal supplements?
Not everything you take is necessarily absorbed and used by your body. Liposomal delivery is designed to protect nutrients during digestion and improve their bioavailability, helping you get more from each serving.
Why are liposomal supplements different from regular vitamins?
Traditional supplements can lose a portion of their nutrients during digestion before the body has the opportunity to absorb them. Liposomal delivery helps protect nutrients as they move through the digestive system, supporting more efficient absorption and helping you get more from what you take.
What does bioavailability mean?
Bioavailability refers to how much of a nutrient becomes available for your body to absorb and use. A supplement can contain a high amount of an ingredient, but how well that ingredient is delivered and absorbed also matters.
How does liposomal delivery help with absorption?
The phospholipid structure of a liposome is similar to the membranes surrounding our cells. This structure helps protect nutrients and supports their movement through the digestive system, allowing more of the nutrient to become available for absorption.
Are all liposomal supplements the same?
No. The quality of a liposomal supplement can vary significantly depending on how the liposomes are created, their size and stability, the ingredients used, and whether the finished formulation has been properly tested and verified.
How do I know Aurora Nutrascience products are truly liposomal?
Aurora Nutrascience uses advanced manufacturing and testing methods to verify its liposomal formulations. Liposome formation and nutrient encapsulation have also been independently evaluated through the University of Toronto Faculty of Medicine.
Are liposomal supplements only available as liquids?
No. Liposomal technology can be incorporated into different supplement formats. Aurora Nutrascience offers liposomal products in liquid, capsule, and dry formats, giving you different ways to incorporate liposomal nutrition into your routine.
Do I have to take liposomal supplements with food?
This depends on the specific product and ingredients it contains. Always follow the directions provided on the individual product label or product page for the recommended way to take it.
Are liposomal supplements difficult to digest?
Liposomal delivery is designed to provide an efficient way of delivering nutrients while being convenient to incorporate into an everyday supplement routine. Individual experiences can vary, so always follow the recommended serving instructions.
Wholesale & Retail
Do you offer wholesale or retail partnerships?
Yes! We work with wellness clinics, gyms, retailers, and e-commerce stores. Visit our Wholesale Page to apply or learn more.
Disclaimer
Disclaimer
The information provided on this website, including product descriptions, educational content, FAQs, articles, and other materials, is provided for general informational and educational purposes only. It is not intended to replace professional medical advice, diagnosis, or treatment.
Always consult a qualified healthcare professional before starting any new supplement or making changes to your health or wellness routine, particularly if you are pregnant or nursing, have a medical condition, are taking prescription or non prescription medication, or have questions about whether a product is appropriate for you.
Products should always be used as directed on the product label. Any health claims associated with a product should be considered together with its approved label, recommended use, dosage, cautions, and other information provided by Health Canada where applicable.
Do not disregard professional medical advice or delay seeking medical care because of information you have read on this website. If you experience an adverse reaction or have concerns about your health, discontinue use and consult a qualified healthcare professional.
Odeza LifeScience does not provide medical advice, diagnosis, or treatment. Individual experiences and results may vary.