Politique d’expédition
Processing Time
All orders are processed within 1-2 business days, excluding weekends and holidays. Orders placed after 2 PM EST may be processed the next business day. You will receive a confirmation email once your order has been shipped.
Shipping Methods
We offer the following shipping options:
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Standard Shipping: 3-7 business days
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Expedited Shipping: 2-3 business days
Shipping fees are calculated at checkout based on the delivery address and the size of your order.
Shipping Locations
We currently ship within Canada. International shipping may be available upon request. Please contact us for details.
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. Please allow up to 24 hours for tracking information to update.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer support team within 7 days of the expected delivery date. We will assist you in resolving the issue.
Customs and Import Taxes (For International Orders)
For international shipments, your order may be subject to customs duties and taxes. These charges are the responsibility of the customer, and we encourage you to check with your local customs office for more information.
Free Shipping
We offer free standard shipping on orders over $150 within Canada.
If you have any questions or concerns regarding shipping, please feel free to reach out to our customer support team at support@odezalifescience.com